---
title: "Concentrix cuts its sales forecast again and expects a decline once currency is set aside"
url: "https://etf.net/news/concentrix-cuts-its-sales-forecast-again-and-expects-a-decline-once-currency-is-set-aside-2026-09-29"
published_at: "2026-09-29T21:18:48.605Z"
updated_at: "2026-09-29T21:18:48.605Z"
byline: "ETF.net Research"
---

# Concentrix cuts its sales forecast again and expects a decline once currency is set aside

Concentrix cut its fiscal 2026 revenue forecast on Tuesday, September 29, and now expects sales to fall 0.3% to 0.8% once currency moves are set aside.

By ETF.net Research. Published Sep 29, 2026.

Concentrix, which handles customer service for large clients, cut its forecast for the year's sales on Tuesday. Set currency moves aside, and it now expects revenue to fall, not grow.

The results came out at 4:05 p.m. Eastern Time, before a call set for 5 p.m. By 4:42 p.m., the middle of the quoted bid and ask was $22.81, 8.3% below the regular close of $24.88. The regular session had already ended down 2.2%.

In January the company expected fiscal 2026 revenue of $10.035 billion to $10.180 billion. It kept that range in March, cut it in June to $9.925 billion to $10.025 billion, and cut it again on Tuesday, to $9.827 billion to $9.877 billion.

Those ranges include exchange-rate moves. Without them, the path is from growth to a decline. January's outlook was growth of 1.5% to 3%, and June's was growth of 0.25% to 1.25%.

Concentrix now expects a decline of **0.3% to 0.8%** on that basis. The quarter underway is guided to a drop of 3% to 5%, also with exchange rates set aside.

Revenue in the quarter just ended was $2,453.7 million, down 1.2% from a year earlier and 0.5% lower on that basis. It missed the June floor of $2.465 billion and an estimate of $2.48 billion.

Adjusted profit was $2.92 a share, up from $2.78 a year earlier. It beat the company's range of $2.65 to $2.77 and an estimate of $2.71.

## A wider margin, and another write-down

Against that sales guide, the chief executive called the newer work healthier.

"This quarter, we reached an inflection point where 50% of our revenue is coming from business we have won and deployed within the last 3 years since the introduction of AI," said Chris Caldwell, president and chief executive. "While we are aggressively disrupting our own traditional business, the underlying new business is stronger and healthier as evidenced by our margin expansion, strong free cash flow and growth of our new services."

The margin he cited was a little wider. Adjusted operating margin, a profit measure that leaves out the write-down and other items the company sets aside, was 12.6% of sales, against 12.3% a year earlier.

Concentrix also wrote off $1.05 billion of goodwill. Goodwill is the premium left on the books after a company pays more for another business than that business's identifiable assets are worth. Concentrix bought Webhelp, a European customer-service firm, in September 2023, and it did not say which purchase this charge covers.

The company said the charge came primarily from the recent trading range of its stock and from the market value of the firm, the same reason it gave for a $1.52 billion charge in the quarter ended November 30, 2025. The shares closed at $24.88, about half their high of the past year.

No U.S.-listed fund last reported the shares as more than 3% of its assets.

Tuesday's write-down spends no cash. With it included, the quarter was a net loss of $988.1 million, or $16.24 a share, against a profit of $1.34 a share a year earlier.

Free cash flow from operations was $268 million, a third-quarter record, the company said. The board raised the quarterly dividend by a penny, to $0.37 a share, payable November 3.

The sales guide has turned down. In the quarter just reported, the profit on each dollar of sales has not.

Source: etf.net, https://etf.net/news/concentrix-cuts-its-sales-forecast-again-and-expects-a-decline-once-currency-is-set-aside-2026-09-29. Please cite the page URL.